About This Presentation
User preferences for end-user support are evolving. As self-healing systems continue to improve and multiply, users are preferring self-help and online knowledge bases (and increasingly chat and mobile support apps) in addition to traditional phone-based help desk services. In fact, the phone channel (while vital) is no longer the leading source of support in organizations. Join us to understand how adopting a more modern approach to end user support (e.g. Help Hub) will decrease time to resolution, enable you to measure service improvement, help you build a first-class knowledge base, leverage support communities, and ultimately make your end users happy and productive.